Vidyasagar Institute of Mental Health and Neuro Allied Sciences, Nehru Nagar, New Delhi

1.Vimhans telemedicine handles security

VIMHANS follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. These measures are in place to protect the security of your Personal Information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

When you place orders or access your personal account information, you’re utilizing secure server software SSL, which encrypts your personal information before it’s sent over the Internet. SSL is one of the safest encryption technologies available.

Sharing your personally identifiable information enables us to offer you a number of benefits. It will make it easier and more convenient for you to:

  • Request information specific to your interests
  • Purchase and subscribe to the VIMHANS service online
  • Receive personalized messages and special offers that are relevant to your interests
  • Save time by storing your preferences

We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. Your Personal Information is not shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access. Your Personal Information may be stored and processed in different sites or locations where VIMHANS or its subsidiaries are located.

You also have a significant role in protecting your information. Other than VIMHANS personnel that provide you with our services, no one can see or edit your personal information without knowing your user name and password, so do not share these with others.

As described in the VIMHANS Service Agreement and Terms of Use, we will use your medical information in order to enable us to provide you the VIMHANS services you subscribe for. For example, your medical information may be used by the healthcare professional at our Medical Call centre that will monitor you when you call us; or in order to assist you in facilitating emergency response to your medical conditions.

2. Information Collected About You

2.1 General

VIMHANS Telemedicine believes strongly in protecting the privacy of the personally identifiable information you share with us. We also believe it is important to inform you about how we may use your personal data, and provide you choices about how those data will be used. Therefore, we recommend to you to read this Privacy Policy carefully. VIMHANS collects two kinds of information:

  • Personally identifiable medical information (“Personal Information”) voluntarily provided by visitors or subscribers to our services through optional registration or other methods and
  • Non-personally identifiable information routinely gathered as visitors navigate through our Website.

2.2 Personal Information

  • You are free to visit and use our Website without providing any Personal Information. However, VIMHANS offers services on our Website that require registration and submission of Personal Information. In order to register or otherwise take advantage of the products and personalized services that we offer on our Website, you will have to provide Personal Information. The Personal Information we might request from you may include your name, address, email address, phone number and, if you are making a purchase of products or services, personal medical data and your billing / debit / credit card information.
  • By way of example only, some situations in which we may request Personal Information include: when you register to become a subscriber to the VIMHANS services; when you register to receive informational Newsletter(s); when you participate in a survey on our Website; or to when you wish to participate in one of our interactive forums, including chat rooms or posting boards. The ways in which we collect Personal Information are described in more details below.

2.3 Emails & Newsletters

You may receive email subscriptions and newsletters from VIMHANS. A member of the VIMHANS team may contact members via email, telephone or postal mail for potential offerings, interviews, surveys or feature stories. Your cooperation with or participation in such activity is strictly voluntary and you are free to refuse to participate.

2.4 Non-personally Identifiable Information

You may use our Website without registering or submitting any Personal Information. In that case, the only information we will collect from you is general, aggregated, demographic, or other non- personal information.

We may use a third-party tracking service that uses cookies and log files to track non-personal information about visitors to our Website in the aggregate. We may also share non-personal information with third parties such as advertisers and partners. This non-personal, aggregate data is used to analyze trends, to track user movement around the Website, and to gather demographic information about how members, subscribers, and/or visitors use our Website.

2.5 Cookies

A cookie is a small text file stored on a user’s computer for record-keeping purposes. We may use cookies on our Website to determine the number of unique visitors, to personalize your online experience, to identify returning visitors, and to provide you with messages of interest to you. Your browser may be set to reject all cookies. Most browsers offer instructions on how to reset the browser to reject cookies in the “Help / Settings” section of the toolbar.

2.6 Log Files

As is true of most websites, we may gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information (which does not identify individual users) to analyze trends, to administer the Website, and to identify and solve hardware and software problems as they arise. We may link this automatically-collected data to your Personal Information for the purpose of determining your interests and to offer you services that we believe may be of interest to you.

3. Electronic payments/ refunds

  • VIMHANS shall keep the aforesaid information confidential at all times and shall not utilize and share the same with any of the third parties unless is an authorized third party website and / or required by law regulation or court order.

4. Privacy and security

  • VIMHANS uses secure encryption technology to keep your information safe and secured at all time. VIMHANS is committed towards maintaining the privacy of the information uploaded by you on the website and complies with the industry standard security safeguards for the purpose of securing the website and the information provided/uploaded by you.
  • VIMHANS uses all reasonable endeavors to ensure the integrity of the online payment facility’s security. Despite our endeavors, breaches of security and confidentiality could occur. You acknowledge that we are not liable for any loss suffered by you as a result of any breaches in security.

5. Intellectual property rights

  • The contents of this website are protected by intellectual property laws of India including without limitation to trademark and copyright laws. Reproduction, retransmission, public and/or commercial use of any or all the material on this website is prohibited. The logos, service marks and trademarks (“IP Marks”) displayed on the website are the property of VIMHANS or have been licensed to VIMHANS by the relevant owners for use on this website. Nothing on this website should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademarks without our written permission. You are prohibited from using any IP Marks for any purpose without the written permission of VIMHANS, or the relevant owners thereof. You may use, display, and print copies of the Information only on your personal computer only for your personal non-commercial purpose and use. You are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Information available on or through the website for commercial or public purposes, in contravention of the above permitted use.
  • VIMHANS may change the format and Information of this website at any time. We reserve the right to add to or supersede certain provisions of these Terms with other provisions and reserve the right to revise the Terms at any time, at our sole discretion and without any prior notice. At no given time can we guarantee the information to be up to date. Users are deemed to be apprised of and bound by any changes to these Terms.
  • VIMHANS may suspend the operation of this website for support or maintenance work, in order to update the Information or for any other reason.

5.1 Contact Us with Privacy Related

If for some reason you believe VIMHANS has not adhered to the principles of this Privacy Policy, or if you have a complaint or problem, you may email us at help@vimhans.com or call us at 011-29802980 and we will forward your complaint to the appropriate internal VIMHANS department for a response or resolution. We try to answer every email in a timely manner but are not always able to do so.

by using our website, you signify your acceptance of this privacy policy. if you do not agree to this privacy policy, you should not use our website. you’re continued use of our website following the posting of changes to this privacy policy will mean that you accept those changes.


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